Support for governed agentic execution.
Get help with AI workflows, approval routing, integrations, evidence, auditability, privacy, billing, and enterprise implementation.
Start with your problem, not our org chart.
Intent-based routing gets you to the fastest resolution — and sends sensitive requests to the right specialist queue.
Product support
Users · Admins · Operators
Help with modules, configuration, and everyday product questions across your workspace.
Open a request →
AI workflow support
Agent operators · Campaign managers
Troubleshoot workflows, agents, approval stages, and error states with governance context.
Open a request →
API & integration support
Developers · IT · Integration owners
Engineering-ready tickets with endpoints, error codes, logs, and environment detail.
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Security & privacy support
Security · Legal · DPO · Compliance
Vulnerability reports, privacy requests, and compliance inquiries routed to specialist workflows.
Open a trust request →
Billing & account support
Owners · Billing admins · Procurement
Invoices, plans, purchase orders, and account changes with escalation to your account manager.
Open a request →
Enterprise support
Admins · Procurement · Exec sponsors
Severity-based routing to enterprise support, customer success, or sales escalation.
Contact enterprise →Tell us what's blocked. We'll
route it.
Progressive and severity-aware — we ask only for what's needed to resolve your request. Watch the routing and response target update as you go.
New support request
▤ Data minimizedClear expectations, no
overpromises.
| Severity | Definition | Examples | Target response |
|---|---|---|---|
| P1 · Critical | Production-blocking issue with severe business impact. | Platform unavailable, critical integration outage, security incident, evidence integrity exception. | Enterprise1 hourStandard4 business hrs |
| P2 · Major | High-impact issue with limited or no workaround. | Approval workflow blocked, publishing failure across channels, admin access issue. | Enterprise4 business hrsStandard1 business day |
| P3 · Standard | Routine product issue with a workaround available. | Configuration help, single workflow error, non-critical integration warning. | 1–2 business days |
| P4 · Question | How-to, documentation, billing, or feature guidance. | How to configure approval stages or find audit evidence. | 2–3 business daysor self-service |
Answer it yourself in minutes.
Most routine questions resolve without a ticket. Start here before you contact support.
Top help articles
The fastest fixes for the most common product and workflow questions.
Open Help Center →
Getting started guides
Activation and onboarding paths to reach time-to-value quickly.
Start onboarding →
Admin configuration
Configure roles, data, approvals, and governance for your workspace.
Admin guides →
Audit & evidence help
Understand Audit Trail, Evidence Vault, Forensic Hub, and Identity Ledger.
Evidence guides →
Transparency and specialist queues.
See live availability, and route security, privacy, compliance, and evidence requests outside the ordinary support queue.
- Agentic OrchestrationOperational
- Approval WorkflowsOperational
- Evidence Layer & Audit TrailOperational
- Integrations & APIDegraded
- Admin & Command CenterOperational
InvestigatingElevated latency on select third-party connectors. Workflows and evidence unaffected. Next update in 30 minutes.
Security and privacy requests are handled through specialist workflows, not ordinary support queues.
Report a security issueVulnerability, suspicious access, evidence integrity, or unauthorized activity.
Submit a privacy requestDeletion, access, correction, portability, objection, or processing questions.
Open a compliance requestSOC 2 readiness, DPA, subprocessors, auditability, and procurement evidence.
Request evidence preservationLegal hold status or evidence retention review for enterprise and legal users.Enterprise support for governed AI operations.
Running ZoikoVertex across teams, brands, agencies, regions, or regulated workflows? Our enterprise support path routes urgent issues, governance questions, and implementation needs to the right specialist.
Implementation support
Guidance from setup to rollout across teams and markets.
Workflow optimization
Tune approval routing and agent controls for velocity.
Governance review
Configure policy, roles, evidence, and retention correctly.
Integration troubleshooting
Resolve connector and API issues with engineering detail.
Audit readiness
Prepare defensible evidence for security and procurement.
Executive support review
Escalation paths for sponsors and operational risk.
Support that improves the
product.
Recurring friction, integration failures, and unanswered questions feed directly into our roadmap — so the issue you hit once doesn't come back.
Need help choosing the right support path?
Contact ZoikoVertex Support or speak with our enterprise team. We'll route you to the right specialist.